At Numirrors, we understand that purchasing a mirror is an important decision that can significantly impact the aesthetics of your living space. Therefore, we have established a clear and concise return policy to ensure customer satisfaction.
Our return policy allows customers a 30-day window from the date of receipt to initiate a return request. To be eligible for a return, items must be in their original condition and accompanied by the original packaging and tags. Additionally, a receipt or proof of purchase is required to process the return.
To initiate a return, customers are encouraged to contact our support team at support@numirrors.co.uk. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions on how to return the item. It is important to note that items sent back without prior authorization will not be accepted.
In the event that a mirror is received in a defective or damaged condition, customers should inspect the item immediately upon receipt and report any issues to our support team. This prompt communication allows us to evaluate the situation and take appropriate corrective measures.
There are certain exceptions to our return policy. Items that fall under the category of perishable goods, custom products, or personal care items are non-returnable. Additionally, we do not accept returns for hazardous materials or flammable liquids. Customers are encouraged to reach out to our support team if they have questions regarding specific items.
For customers located within the European Union, we adhere to the 14-day cooling-off period, which allows for the cancellation or return of orders for any reason. Similar to our standard return policy, items must be in their original condition and accompanied by proof of purchase.
Once a return is received and inspected, customers will be notified regarding the approval status of their refund. If approved, refunds will be processed to the original payment method within 10 business days. It is important to note that processing times may vary based on the customer's bank or credit card company. If more than 15 business days have elapsed since the return was approved and a refund has not been received, customers should contact our support team for assistance.
At Numirrors, we are committed to providing high-quality mirrors and ensuring a positive shopping experience. Our return policy is designed to facilitate a seamless process for our customers, allowing them to make informed decisions regarding their purchases.